Terms & Conditions of Sale
Last updated: October 2026
Who we are
The liolocos.pt online shop is operated by LIO LOCOS, UNIPESSOAL LDA, tax number (NIPC) 519369750, Mercado Municipal de Moncarapacho, Loja n.º 5, 8700-081 Moncarapacho, Olhão, Portugal.
Contact: info@liolocos.com
By placing an order, you accept these Terms & Conditions. We recommend that you save or print a copy.
Products
We sell freeze-dried fruit and botanicals, made by us in the Algarve. They are natural products: colour, shape and size vary from batch to batch, and the photographs on this site are illustrative.
The net weight or approximate quantity per jar, ingredients, allergens, best-before date and storage conditions are shown on each product page and on the label.
Prices
Prices are in euros and include VAT at the applicable rate. Shipping is added separately and is always shown before you confirm payment. The price in force at the time of your order applies.
Orders
Once you complete payment, you will receive an order confirmation by email — that is when the purchase contract is concluded.
Orders are subject to stock availability. If, for any reason, a product is not available after you have paid, we will let you know by email and refund the corresponding amount within 30 days at the latest.
Payment
We accept debit or credit cards, Apple Pay, Google Pay, Multibanco and Klarna. Payments are processed by Stripe, a certified payment service provider — we never receive or store your card details.
For orders paid by Multibanco, we only prepare the order once payment has been confirmed. If the reference is not paid within the stated period, the order is cancelled.
Invoice
Every order generates an invoice-receipt, issued automatically and sent to your email. If you need the invoice with your tax number, enter it at checkout — it is mandatory for purchases over €1,000.
Shipping and delivery
We ship with CTT to Portugal and to all other European Union countries.
- Portugal: €4.50
- Other European Union countries: €9.00
- Free shipping on orders of €60 or more (VAT included)
We dispatch orders within 3 working days of payment confirmation. Delivery times depend on CTT and are indicative. Please make sure your delivery address is correct — if a parcel is returned because of a wrong or incomplete address, re-shipping is charged.
The jars are made of glass and are carefully packed. If your order arrives damaged, write to us with photographs of the packaging and the product and we will replace the product or refund you.
Right of withdrawal
You have 14 days from the day you receive your order to withdraw from the purchase, without giving any reason.
To do so, use the withdrawal form on this site, or send us a clear statement by email to info@liolocos.com — you may use the model form at the end of this page, but it is not mandatory.
After telling us of your decision, you have 14 days to send the products back to the address above. You bear the cost of returning them.
We will refund all payments received from you, including standard shipping costs, within 14 days of the day we are informed of your decision, using the same payment method you used. We may withhold the refund until we have received the products back.
Exception: for health protection and hygiene reasons, the right of withdrawal does not apply to jars whose seal has been opened after delivery (Article 17(1)(e) of Portuguese Decree-Law 24/2014).
Legal guarantee
Our products are covered by the legal guarantee of conformity under Portuguese Decree-Law 84/2021, within the best-before date shown on the label. If a product is not in conformity, contact us and we will offer a replacement, a price reduction or a refund, as provided by law.
Complaints and dispute resolution
If you have a question or complaint, please write to us first at info@liolocos.com — we will reply as soon as possible.
You can also file a complaint in the Portuguese Electronic Complaints Book.
In the event of a consumer dispute, you may turn to the competent alternative dispute resolution body: Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) — www.consumoalgarve.pt. More information is available on the Portuguese Consumer Portal at www.consumidor.gov.pt.
Intellectual property
All content on this site — including text, photography, illustrations, the "Lio Locos" brand and its logo — is owned by Lio Locos or used with proper authorisation, and is protected by copyright and industrial property rights. Reproduction, distribution or commercial use without prior written authorisation is not permitted.
Use of this site
By using this site, you agree not to use it in a way that could damage, overload or compromise its normal operation, nor for illegal purposes.
We do our best to keep the information on this site accurate and up to date. Nothing in these Terms limits your statutory rights as a consumer.
Governing law
These Terms are governed by Portuguese law, without prejudice to the consumer protection rules of your country of residence where these are more favourable.
Changes to these terms
We may update these Terms. Each order is governed by the version in force when it was placed. The date at the top of this page always shows the most recent version.
View model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: LIO LOCOS, UNIPESSOAL LDA, Mercado Municipal de Moncarapacho, Loja n.º 5, 8700-081 Moncarapacho, Portugal — info@liolocos.com
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on … / received on …
Order number: …
Name of consumer: …
Address of consumer: …
Signature (only if this form is notified on paper): …
Date: …