Privacy Policy

Who we are

LIO LOCOS, UNIPESSOAL LDA (tax number 519369750) is the controller of the personal data collected through this website (liolocos.pt).

Address: Mercado Municipal de Moncarapacho, Loja n.º 5, 8700-081 Moncarapacho, Olhão, Portugal.
Contact: info@liolocos.com

What data we collect

We only collect the data we need:

• Orders: name, billing and delivery address, email, phone number, tax number (optional), the products ordered and the amounts paid.
• Payments: processed by Stripe. We never receive your card details — only the payment confirmation and limited information, such as the card type and the last four digits.
• Withdrawal requests and messages you send us by email: the data you include in those requests and messages.
• Browsing: technical server data, such as your IP address, handled by our hosting provider; and visit statistics from Google Analytics, only if you accept analytics cookies.
• Interest List: the products you mark as favourites are stored only in your browser (localStorage) and are never sent to our servers.

How we use your data

• To process, ship and follow up on your order, including exchanges, returns and refunds — performance of the contract.
• To issue invoices and meet our tax and accounting obligations — legal obligation.
• To reply to your messages and requests — steps you ask us to take and our legitimate interest in replying.
• To understand, in aggregate, how the site is used — your consent, which you can withdraw at any time.

We do not sell or rent personal data, we do not use it for advertising, and we do not make automated decisions based on it.

Who we share data with

To run the shop, we rely on a few service providers, who only receive the data needed for their task:

• Hostinger — website and email hosting.
• Stripe — payment processing and fraud prevention.
• Klarna — if you choose to pay with Klarna.
• Moloni — invoicing software certified by the Portuguese Tax Authority.
• CTT — delivery of your order (name, address and phone number).
• Google — visit statistics (Google Analytics), only with your consent.
• The Portuguese Tax Authority and our accountant — where required by law.

Transfers outside the European Union

Stripe and Google may process some data in the United States. These transfers are protected by the EU-U.S. Data Privacy Framework or by standard contractual clauses approved by the European Commission.

How long we keep data

• Invoices and accounting records: 10 years, as required by law.
• Order data: for as long as needed for delivery, the legal guarantee and any complaints.
• Email messages: for as long as needed to deal with the matter.
• Google Analytics statistics: 14 months at most.

Cookies and local storage

For details on exactly which cookies and local storage we use, and how to change your choice, see our Cookie Policy.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, except where the law requires us to keep it
• Restrict or object to the processing of your data
• Request data portability
• Withdraw your consent at any time
• Lodge a complaint with the Portuguese data protection authority (CNPD)

To exercise any of these rights, write to us at info@liolocos.com.

Changes to this policy

We may update this policy when the site or our services change. The date at the top of this page always shows the most recent version.